Terms and Conditions

May 7, 2026.

These terms apply when you create an account, manage a workspace, train or publish an AI Agent, connect integrations, or use OrhanAI AI features.

• You must provide accurate account and workspace information and keep login credentials secure.
• You are responsible for all activity in your workspace and for assigning appropriate member roles.
• Workspace users may access workspace dashboard features only. Super admin access is separate, environment configured, and restricted to platform administration.
• You may use OrhanAI only for lawful business purposes and in compliance with applicable notices, consents, and platform rules.
• You are responsible for reviewing user permissions, workspace ownership, billing access, and domain settings before publishing an AI Agent.

• Only upload, crawl, paste, or connect content that you have the right to process, store, embed, and use for AI Agent responses.
• You remain responsible for reviewing training sources, suggested questions, flow behavior, fallback text, lead capture copy, handoff behavior, and public facing widget settings.
• Generated responses can be incomplete, delayed, outdated, or incorrect. Do not use AI Agent output as professional, legal, medical, financial, safety, or emergency advice.
• OrhanAI is designed to answer from trained knowledge and fallback when retrieval is weak, but you must test the bot before publishing or relying on it with visitors.
• Do not attempt to use prompts, training data, or widget messages to reveal hidden instructions, secrets, API keys, or private data.

• If you connect Google Calendar or another supported service, you confirm that you have the right to authorize OrhanAI to access and process the selected account data for the connected feature.
• Google Calendar appointment booking may read calendar availability and create events with the appointment details submitted by visitors through an enabled AI Agent flow.
• You can disconnect integrations in the dashboard or revoke Google access from your Google Account permissions. Existing booking records may remain until deleted through the product workflow or workspace deletion controls.
• Use of Google user data is described in the Privacy Policy and must follow the Google API Services User Data Policy, including the Limited Use requirements.

• Public widgets must be used only on domains allowed for the AI Agent, unless the AI Agent is intentionally configured to allow any domain.
• You are responsible for telling website visitors how chats, visitor metadata, and leads are collected and used.
• You may not use the widget to collect highly sensitive data unless you have the required authorization, notices, safeguards, and legal basis.
• You may not reverse engineer, scrape, overload, bypass rate limits, or attempt to expose internal prompts, secrets, or private APIs.
• You are responsible for monitoring conversations, source references, leads, contacts, usage, and analytics after publication.

Every workspace starts on the Free plan and returns to it if a paid subscription ends. Each plan includes a monthly allowance of AI replies, counted server side for every response an AI Agent sends on any channel or in the Playground. Replies written by your team do not count. Unused AI replies do not roll over to the next billing cycle.

When the allowance is used up, AI replies pause and conversations are handed to your team until the next billing cycle begins, extra replies are added on a paid plan, or the plan is upgraded. Dashboard, settings, and data management actions remain available throughout.

Paid plans are billed monthly through Stripe. A plan sold with a launch price is charged at that price for the number of months stated when you subscribe, then continues at the plan's standard price unless you cancel or change plans. We email you at least 14 days before the standard price begins. You may cancel or change plans at any time, without a cancellation fee. Subscription changes, renewals, failed payments, invoices, cancellations, and refunds are subject to the configured plan settings and payment service workflow.

• Do not upload malicious files, illegal content, infringing content, or data you are not authorized to use.
• Do not use the service to spam, impersonate others, deceive visitors, generate malware, bypass safety controls, or violate another person's rights.
• Do not attempt unauthorized access to workspaces, admin routes, databases, object storage, billing data, or service credentials.
• Do not use the service in a way that harms platform availability, security, reputation, visitor privacy, or other customers.

You retain ownership of your business content, uploaded files, AI Agent configuration, conversations, contacts, and leads. You grant OrhanAI the rights needed to host, process, retrieve, display, analyze, and transmit that content to provide and protect the service.

OrhanAI retains ownership of the application, platform code, product design, workflows, documentation, setup guides, and service improvements, excluding your customer content and visitor data.

Access may be suspended or terminated for non payment, security risk, legal risk, abuse, excessive usage, or violation of these terms. Published widgets may stop responding if a workspace loses required billing status, is archived, or violates domain controls. Workspace owners remain responsible for preserving required records before canceling where export tools are available.

The service is provided as available. OrhanAI does not promise uninterrupted service, perfect generated output, guaranteed conversion lift, legal compliance for your use case, or compatibility with every website environment. To the maximum extent allowed by law, OrhanAI disclaims implied warranties and is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, lost profits, lost revenue, lost data, or business interruption.

Some jurisdictions do not allow certain limits, so the limits may apply only to the extent permitted by law.

These terms may be updated as the product, pricing, deployment model, subprocessors, or laws change. Continued use after an update means the updated terms apply.

Questions about these terms can be sent to links@orhanai.com.