Troubleshooting

Create

Creation issues

Archive an unused chatbot if an operational cap is reached, or ask the owner to check billing.

Training

Check source type, public URL access, file type, file size, safety caps, and credit status.

Add better sources, add manual Q&A, remove stale content, and retest in playground.

Widget

Confirm publish status, allowed domain, workspace id, chatbot id, and script URL.

Check runtime flow, lead capture settings, required fields, and lead API rate limits.

Review admin pause, rate limits, credit status, domain allowlist, and runtime events.

Account

The workspace needs a Stripe customer, which is created after checkout.

Check email match, verification status, invite expiry, and available team seats.