Chat
Support chat
Authenticated users can ask support questions first. If human follow up is needed, a support ticket is created from the conversation.
Tickets
Tickets
Support tickets
Tickets keep status, category, requester details, thread messages, and attachments together.
Ticket chat
Ticket pages use live updates with polling fallback so replies appear without losing context.
Files
Attachments
Support chat accepts one image attachment at a time with optional text. Images are validated, uploaded, and rendered from attachment routes.
Admin
Admin replies
Admin support highlights tickets waiting for admin reply, and the sidebar displays an attention indicator when tickets need action.
Next doc
Security and data handling
Understand tenant scoping, widget runtime checks, rate limiting, visitor analytics, AI provider, and prompt leakage protection.